News & Insights

10 Ways Artificial Intelligence Will Change eCommerce Part 1

Artificial intelligence (AI) is quickly becoming a major disruptor in the eCommerce industry. With its ability to analyse large amounts of data and make decisions quickly and accurately, AI is helping businesses of all sizes improve efficiency, reduce costs and increase sales. In this article, we’ll be taking a look at the ten ways AI is changing eCommerce for the better. Given the scope of the subject, we’ve decided to split the article into two parts.

1. Automated Customer Service

AI is helping companies provide more personalised customer service with the use of chatbots and virtual assistants. These bots are able to answer customer questions quickly and accurately, helping to reduce wait times and keeping customers happy. They can also be programmed to suggest products and services based on customer preferences and past purchases.

2. Automated Inventory Management

Inventory management is a critical part of any business, especially businesses that rely on selling physical products. Maintaining accurate inventory levels is essential for ensuring that customers can always be served and that businesses don’t miss out on sales opportunities.

In the past, inventory management was a manual process that was often error-prone and time-consuming. But with the advent of artificial intelligence (AI), businesses now have access to powerful tools that can automate inventory management and make it more accurate and efficient.

One of the most popular ways that AI is being used for inventory management is through the use of RFID tags. RFID tags are small devices that can be attached to products and then used to track their location and movement. By attaching RFID tags to products, businesses can automatically track inventory levels in real time and receive alerts when items are running low. This helps businesses avoid costly inventory mistakes and ensure they’re always able to fulfil customer orders.

In addition to RFID tags, there are other ways that AI can be used for inventory management. For example, computer vision can be used to automatically count inventory levels. This technology can be used in conjunction with RFID tags to provide an even more accurate picture of inventory levels.

3. Predictive Analysis

AI can be used to analyse customer data and make predictions about future purchases. This helps companies better target their marketing campaigns and increase sales. AI can also be used to predict customer sentiment and spot potential problems before they arise.

4. Personalised Shopping Experiences

AI can be used to create personalised shopping experiences for customers. This helps to create a more engaging shopping experience and increases the likelihood of customers making a purchase. AI can also be used to suggest products based on past purchases and customer preferences.

5. Automated Delivery

As businesses around the world are increasingly turning to automation to improve the efficiency, speed, and accuracy of their processes, delivery automation is becoming an increasingly popular option. Delivery automation using AI can provide a huge advantage to businesses, allowing them to reduce costs and improve customer satisfaction.

One of the most important aspects of delivery automation is route optimisation. AI can be used to analyse data from past deliveries and customer preferences to create the most efficient route for each delivery. This can help to reduce fuel costs and cut down on delivery times, making it easier for customers to receive their packages in a timely manner.


Overall, AI is changing the way businesses operate in the eCommerce industry. With its ability to analyse large amounts of data and make decisions quickly and accurately, AI is helping companies improve efficiency, reduce costs and increase sales. With AI, businesses of all sizes can take advantage of the power of automation and create a more personalised shopping experience for customers. Be sure to check out the second part of this article to know more about how AI will change eCommerce.

If your company wants to use more AI in marketing for your eCommerce business, Kendell & York is here to help! We’re a group of marketing, creative, and technology executives who recognise the potential of web 3.0 and AI to revolutionise the way communication teams and businesses operate. Our firm provides expert guidance, cutting-edge solutions, and a deep understanding of the intersection between marketing, Web 3.0, and AI. Call us today to work with Australia’s first web 3.0 and AI marketing preparedness firm!

Dennon Clamp

Dennon has had a successful career in marketing and advertising that spans over 15 years. With many international awards, he has also started and sold previous start-ups to larger organisations. Dennon is passionate about helping businesses achieve their marketing goals and has a proven track record of increasing brand awareness, driving website traffic, and generating leads.